MyVUMI Card

MyVUMI™ | Medical notifications | Claims by reimbursement

Welcome to your MyVUMI Card!

Visit frequently to see important updated information about your policy, including how to file a claim, our worldwide access phone numbers and much more.

YOUR VUMI^® MEDICAL PLAN
ON YOUR MOBILE DEVICE

With MyVUMI™, you’ll be able to see your health insurance plan information, download your policy documents, access your member card and much more. To access MyVUMI™ go to www.myvumiportal.com, or download the application depending on the operating system of your mobile device.

YOUR VUMI^® MEDICAL PLAN
ON YOUR MOBILE DEVICE

About MyVUMI™

MyVUMI™ is an online portal where VUMI^® members can see everything about their plan, their policy documents and much more.

View important information:

The Plan Summary, Certificate of Coverage, Conditions of Coverage, and other policy documents.

Obtain your VUMI^® Member Card:

Download a digital version of your Member card from MyVUMI™. This allows you to access benefits at different medical centers.

Online claims:

MyVUMI™ allows you to submit a claim, or view the status or history of your claims.

Make medical notifications:

Access the online form and send medical notifications for any insureds in the policy.

Make your premium payment online

Contact VUMI^®

View important information:

The Plan Summary, Certificate of Coverage, Conditions of Coverage, and other policy documents.

Obtain your VUMI^® Member Card:

Download a digital version of your Member card from MyVUMI™. This allows you to access benefits at different medical centers.

Online claims:

MyVUMI™ allows you to submit a claim, or view the status or history of your claims.

Make medical notifications:

Access the online form and send medical notifications for any insureds in the policy.

Make your premium payment online

Contact VUMI^®

When should you notify VUMI^® about scheduled treatments?

In order to receive scheduled medical services and guarantee direct payment to the provider (if applicable), insureds must notify VUMI^® at least 72 hours before a medical treatment. In case of a medical emergency, the insured must notify VUMI^® within 72 hours after such emergency.
Download the Notifications Guide here.

Notifications can be made in any of the following ways:

When should you notify VUMI^® about scheduled treatments?

Notifications can be made in any of the following ways:

Phone call

	Main Number:	+1 (214) 276 6376
	From Mexico:	+52 (55) 41 70 3647
	From Guatemala:	+502 2 294 2271
	From El Salvador:	+503 2 113 0454
	From Costa Rica:	+506 4 001 5364
	From Chile:	+56 229 381 950

	From Panama:	+507 833 9569
	From Venezuela:	+58 (212) 720 1730
	From Peru:	+5117008749 +5117008751
	From Brasil:	+55 11 3197 6670
	From Europe:	+52 (55) 41 70 3647

Phone call

	Main Number:	+1 (214) 276 6376
	From Mexico:	+52 (55) 41 70 3647
	From Guatemala:	+502 2 278 7023
	From El Salvador:	+503 2 113 0454
	From Costa Rica:	+506 4 001 5364
	From Panama:	+507 833 9569
	From Venezuela:	+58 (212) 720 1730
	From Peru:	+51 1 718 5505
	From Brasil:	+55 11 3197 6670
	From Europe:	+52 (55) 41 70 3647
	From Chile:	+56 229 381 950

Online Form

Complete the Notification/Pre-Certification Form for a medical procedure or event. You will receive a confirmation email and our medical team will contact you as soon as possible.

By E-mail

Send an e-mail to notify@vumigroup.com with your policy information and the medical service you received or will receive.

Don’t forget to attach all related documents, such as medical reports, diagnoses, bills, etc.

If you need to file a Claim by reimbursement

To ensure the process will be seamless with standard response times, the following steps must be followed:

If you need to file a Claim by reimbursement

To ensure the process will be seamless with standard response times, the following steps must be followed:

Notify VUMI® about the medical service received or to be received, within the corresponding period.

Request the respective medical reports, detailed bills of medical services received and proof of payment. These documents must not exceed 180 days from the date of submission.

Complete and sign the Claim Form. Download it here or complete it online from MyVUMI™.

Notify VUMI® about the medical service received or to be received, within the corresponding period.

Request the respective medical reports, detailed bills of medical services received and proof of payment. These documents must not exceed 180 days from the date of submission.

Complete and sign the Claim Form. Download it here or complete it online from MyVUMI™.